As we noted at the outset, areas typically considered for outsourcing include:

  • Applications development
  • Applications support and maintenance
  • Infrastructure management
    • Hosting
    • Remote systems management
    • Networking
    • Technology help desk services
  • Business process outsourcing
    • Client technology product customer service support
    • Internal desktop/end-user applications support

We have created "starting point" strategy templates for several of these, see the PDF files below.

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